Shipping policy
Shipping policy
All orders are processed within 2-4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Please note that we will try to process your order as quickly as possible, but this depends on the volume of orders and issues beyond our control, e.g. transport strikes, load-shedding and other South African variables.
Domestic Shipping Rates and Estimates
We offer a flat rate shipping to South Africa.
|
Shipping option |
Estimated delivery time |
Price |
|
Cape Town Standard |
2 to 3 business days |
R120 |
| Cape Town Express | 1 to 2 business days |
R190 |
|
South Africa Standard |
3 to 5 business days |
R120 |
|
South Africa Express |
3 to 5 business days |
R190 |
Collection
You can skip the shipping fees with free local pickup in Muizenberg. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 3 business days. We will send you an email when your order is ready along with instructions.
Our pickup hours are 9am-5pm on Mon-Fri. Please have your order confirmation email with you when you come.
International Shipping
We offer international shipping. Shipping charges for your order will be calculated and emailed to you.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. CyanotypeSA is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at cyanotype.sa@gmail.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at cyanotype.sa@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at cyanotype.sa@gmail.com